Policies
Cancellation & rescheduling policy
Version 1 · effective Sunday 11 October 2026
Draft wording — awaiting owner review. This text has not been legally reviewed or approved.
DRAFT WORDING — for owner review. No cancellation fees have been set. The owner must decide and approve the notice period and any fees before launch.
Cancellation & rescheduling
- Changing your appointment. You can cancel or reschedule online using the link in your booking email, up to the notice period shown in that email. After that, please contact us directly by phone or email.
- Rescheduling. Your new time is secured before your original time is released, so you'll never lose your booking while changing it.
- Deposits and refunds. [Owner to decide: what happens to deposits/prepayments when a booking is cancelled with or without enough notice.]
- If we need to cancel. If we need to cancel or decline your appointment, any amount you paid online will be refunded in full to your original payment method.
- No-shows and late arrivals. [Owner to decide and add wording, if any.]
